Why can’t I see a channel or online behavior when viewing a lead?

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The most common reason to not see a channel or online behavior is that a lead is manually entered. The only way to see online behavior with a manually entered lead is if the lead has filled out the online form using the same email adress. The analytics may also not be set up properly. In this case, contact the administrator.

All FAQ's

  • Why is the customer not receiving any emails?
  • Why can't I see a channel or online behavior when viewing a lead?
  • How can I automatically give new leads a certain status?
  • What are labels and how do I create them?
  • How can I schedule automatic emailings to a selection of leads?
  • How can I automatically send an email to a new lead?
  • What are email profiles?

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